Concierge Service | VIP Global

Welcome to VIP Global’s Concierge Service

About VIP Global

VIP Global is a Concierge industry pioneer with nearly 31 years of experience designing and managing high-performance Concierge programs for the world’s most prestigious brands and their high-value customer and employees.

Those who use our service expect us to act as a trusted advisor who facilitates access to the undiscovered hidden gems that a country and destination have to offer. VIP Global provides a high-touch, single-point-of-contact benefits and fulfillment service that saves time by leveraging our decades of experience fulfilling the most demanding requests.

Our savvy Concierges understand and address the needs of your customers and employees. They deliver a superior experience that creates engagement and delivers program ROI. Our Concierge team acts as a customer gateway, empowered to field all incoming queries and address multiple client needs with single-contact resolutions. Our Concierge service is available 24/7, around the world, via all channels—web, mobile, messaging platforms, and apps.

From everyday requests to the most extraordinary wishes, we stop at nothing to satisfy your customers:

Dining reservations and culinary experiences
Creative gifting services
Personal shopping and retail benefits
Fitness and lifestyle services (spa, wellness, personal trainers)
Home services (pet sitting, lawn care, contractors in area)
Access to top restaurants and private chef experiences
Carefully curated dining guides showcasing a selection of restaurants
Travel packages: competitive air, hotel and cruises
Travel rewards and privileges
Event and ticket access to international sporting events, fashion shows, entertainment, concerts, previews of seasonal/limited-edition luxury brand goods, and private viewings of art collectibles

Concierge Services

Hotel & Villas

From the legendary Ritz-Carlton and Mandarin Oriental properties to the avant-garde W Hotels, our concierges assist our customers with any and all travel requests and recommendations, providing local expertise to inspire every journey.

Not to be overlooked are the added-value complimentary benefits of welcome amenities, daily breakfast, hotel credits, internet access, early check-in, and late check-out available exclusively through us.

Transportation

Working closely with car rental brands and chauffeured services providers all around the world, we can help any traveler find the specific car they need, often with additional value afforded through a negotiated partnership.

And to get somewhere in a hurry, flying private is a hassle-free way to get there. Our relationships with leading providers enable us to offer credits, benefits toward fractional ownership, and more.

VIP Airport Services

Our fully integrated suite of Airport Services aims to enhance all aspects of your customers’ journey–whether they are traveling for business or leisure. We have designed our Airport Services as a modular, fully flexible set of benefits that can be selected individually or combined as a package. Through our extensive partner network, we provide an end-to-end, fully managed solution.

Vacation Planning

Our tours, cruises, activities, and excursions partners on land and at sea are local experts and can create one-of-a-kind vacation experiences.

Pick the path less traveled—Hike Machu Picchu, scuba dive the Great Barrier Reef, or charter a private yacht to a private island— each itinerary is customized for your customers’ needs, on their schedule.

Dining & Culinary

Our Global Dining Collection is anchored by one of the largest preferred dining networks in the world, with over 900 restaurants across 30 countries and 125 cities with unique amenities and access for our customers whether priority reservations, a glass of Champagne, or an exclusive Chef’s Table experience

Experiences

Programs can range from scalable to once-in-a-lifetime, and can include culinary vacations, luxury yacht charters, private art viewings, and celebrity meet and greets, to name just a few.

We also specialize in developing, managing, and executing exclusive private VIP events for our clients’ most loyal customers. If you can imagine it, we can make it happen.

Lifestyle

Your customers live at 24/7 speed and demand a lifestyles service that supports their needs and interests.
From tickets to sold-out shows and access to exclusive venues to VIP entry to nightclub and lounge events,—we know how to get your customers into the best venues. We can also provide them with spa discounts and amenities.

We know the lifestyle services your customers seek, and we are here to open the doors for them.

Golf

Our exclusive golf packages encompass so much more than a typical day on the links.
Preferred tee times, five-star resort stays, golf experiences, or private grounds tours can all be arranged at exclusive courses around the world. Steadfast golf fans will jump at the chance to attend some of the most revered golf tournaments in the world as well as enjoy private golf club access.

Shopping & Fashion

Whether your customers want to take advantage of unique wardrobe valet services or retail discounts, we can make it happen.

If the request is for a floral arrangement for a special occasion, we can provide expert recommendations and exquisite arrangements delivered anywhere in the world. And we haven’t forgotten friends, clients, and colleagues either, as we also specialize in corporate gifting services.

Our Partner Network

From the Michelin star-obsessed gastronome to the fervent sports fan to someone simply looking for a babysitter.
Today’s customers and employees expect authentic and memorable experiences. We understand that each interaction is unique and requires a personalized response. Our Partnership Development team leverages our global footprint and local insights to develop curated privileges and experiences for our clients that turn customer and employee wishes into incredible realities.

VIP Global has the most extensive and robust partnership network in the Concierge industry. We provide nearly 10,000 offers and privileges worldwide across a wide range of travel, lifestyle and everyday services, including hotels and villas, VIP airport services, culinary adventures, vacation packages, transportation, wellness and more. This core set of privileges ensures that your customers and employees benefit from the dedicated partnerships we curate based on the needs across markets.

In addition to providing a core set of privileges to our customers, our global Partnership Development team of dedicated partnership marketing professionals is able to develop and deliver differentiating custom benefits, exclusive experiences and unique offers. We work very closely with our clients on well-constructed and thoughtfully timed marketing pieces, designed to increase partner exposure.

Experience our Advantages

Global coverage

Consistent and reliable service in over 50 countries worldwide. Local expertise guaranteed.

Priority support

Dedicated support team available 24/7 for any day-to-day needs and on-site requirements.

Competitive pricing

All-inclusive pricing based on fixed at the time of booking.

Sustainable travel

We proudly offer an array of EVs in select cities, and ensure our carbon footprint is offset!

Custom business solutions

Easily integrate custom turn-key solutions through an API to manage complimentary services.

Compliance and safety

Travel confidently in clean, premium vehicles driven by licensed and insured professionals.